Moving ticket to a queue auto-create another ticket?

[Chontelle]

Hi,

i Would like to ask on how can i deactivate the auto-creation of ticket whenever a move a ticket on my junk queue?

example:

Ticket 1 (postmaster queue) -> successfully moved it (Junk Queue)
then ran Generic agent task that will delete all the tickets under (junk queue).

Then it will send a notification that i moved a ticket on the junk queue with will generate a new ticket number on it -_-

pls help? thanks in advance.

[crythias]

Don't have junk selected as a my queue in agent preferences.

[Chontelle]

Thanks crythias!

It worked sweet. though i need to select the junk queue on my account as administrator so i can delete all the unwanted/test tickets. furthermore i didn't received any new ticket notification after i moved the ticket to junk queue. Thanks!


One more thing Crythias,

I have 2 emails on the system both pop3s account.
1. local@domain.com -> for LOCAL support -> default system email address
2. ecc@domain.com - for CLIENT support

under email settings i setup already both emails to their dedicated queues and its working.
also setup under queue settings, auto responses etc. that CLIENT will use ECC@DOMAIN.COM as system address when sending replies or automated ones.

i achieved that tho,reply from the system its says FROM: ECC@DOMAIN.COM <local@domain.com> ->the system is still using its default email system address. Is there any way that we can remove that LOCAL@DOMAIN.COM for every replies for the CLIENT QUEUE to avoid confusion from the client side on which email they will use.


Thanks again Sir!

[crythias]

Auto reply attached to queue has its own address.

[Chontelle]

Thanks crythias every thing is sorted now . thanks for the help