Dont send email to customer for 'abc' ticket type

[Gunjan]

Hi,

I am using OTRS 3.3.4 . My question is:

How can I stop to send mail to customer if at the time of creating a new ticket, the ticket type is 'abc'?

Thanks in Advance!
Gunjan

[crythias]

You probably are using Type like you should be using Queue.

[Gunjan]

thank you for the reply. But is it possible to do this Ticket Type?? and how could it possible to do with queue?

Thank you,
Gunjan

[crythias]

With Queue, you would be using a queue that didn't have an autoresponse attached.

[Gunjan]

But with ticket type can't do it??

[crythias]

I wouldn't begin to know how to tell you about this for Type, so I haven't.

[Gunjan]

okay, no problem Thank you:)