How to order default columns (OTRS 3.3.x)

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KhaledBlah
Znuny newbie
Posts: 34
Joined: 14 Mar 2011, 12:57
Znuny Version: 3

How to order default columns (OTRS 3.3.x)

Post by KhaledBlah »

Hi all,

OTRS 3.3 introduced a way to add/remove columns to/from ticket lists (widgets) on the dashboard. I would like to know if it's possible to re-order these columns in a system-wide setting without have to write code. As of now they're being ordered alphanumerically and that doesn't make much sense for us.

The setting I am talking about is (e.g.):

SysConfig -> Ticket -> Frontend::Agent::Dashboard -> DashboardBackend###0100-TicketNew

This questions has been asked already here (without satisfying answer): viewtopic.php?f=62&t=22986
OTRS 3.3.8
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