Hi All,
What is the default time set in otrs before a reminder is sent to the agent about the ticket which needs action? and how can I change the reminder time as per I need ?
We don't want to setup escalation, it is just about sending a reminder email to agents when ticket reaches a time where no action is taken.
Time before a reminder is sent? [SOLVED]
Moderator: crythias
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aamira
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Time before a reminder is sent? [SOLVED]
Last edited by aamira on 05 Mar 2014, 04:06, edited 1 time in total.
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crythias
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Re: Time before a reminder is sent?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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aamira
- Znuny newbie
- Posts: 20
- Joined: 22 Feb 2013, 06:06
- Znuny Version: 3.2.1
- Real Name: Aamir Ali
- Company: Warakirri
Re: Time before a reminder is sent?
Thanks,
Create a job in Generic Agent which filter all the ticket which were created before 3 days and change their state to "pending reminder" in the ticket action. Thanks crythias!
Create a job in Generic Agent which filter all the ticket which were created before 3 days and change their state to "pending reminder" in the ticket action. Thanks crythias!