Sorting problem with SLA in Agent Dashboard

Gunjan · Post by **Gunjan** » 20 Mar 2014, 14:13

Hi,

In AgenT Dashboard under Open Tickets, I am not able to sort ticket with SLA. How could it be done? and If we close Open Tickets tab, then how can it be restored??

Thanks
Gunjan

Post by **crythias** » 20 Mar 2014, 14:16

Preferences or settings box upper right of dashboard to add hidden widgets.

Gunjan · Post by **Gunjan** » 20 Mar 2014, 14:17

thanks for the information. But It is not sorting tickets if I choose SLA sorting. Why??

Gunjan · Post by **Gunjan** » 20 Mar 2014, 15:15

Could anyone please help me??

jojo · Post by **jojo** » 20 Mar 2014, 16:14

you are expecting enterprise grade support in a forum, go and buy commercal support!

I can not verify your issue, I can sort and filter in the dashlet based on the SLA (OTRS 3.3.5)

Gunjan · Post by **Gunjan** » 20 Mar 2014, 17:58

I am using otrs 3.3.4

jojo · Post by **jojo** » 20 Mar 2014, 19:00

try latest patchlevel

Gunjan · Post by **Gunjan** » 21 Mar 2014, 05:09

thanks for the info. Can I also make a default dashboard for all the agents?? How can it be possible?

Znuny Open Source Ticketsystem

Sorting problem with SLA in Agent Dashboard

Sorting problem with SLA in Agent Dashboard

Re: Sorting problem with SLA in Agent Dashboard

Re: Sorting problem with SLA in Agent Dashboard

Re: Sorting problem with SLA in Agent Dashboard

Re: Sorting problem with SLA in Agent Dashboard

Re: Sorting problem with SLA in Agent Dashboard

Re: Sorting problem with SLA in Agent Dashboard

Re: Sorting problem with SLA in Agent Dashboard