Issue with email notifications

katevastis · Post by **katevastis** » 09 Apr 2014, 19:42

Hi, I am using OTRS version 3.3.6 and I have a problem with the notifications emails it is sending. When one of our customers
opens a ticket, OTRS sends all emails notifications to all the agents (my colleagues). For example if my company has 5 agents and a customer opens a ticket, each agent receives 5 emails instead of one. Agent A will receive the email for agent A like it is supposed to but he will also receive the emails for agent B, C, D and E.

We have no idea why this is happening. Has anyone had a similar problem or any ideas?

Thanking you in advance!

jojo · Post by **jojo** » 09 Apr 2014, 20:12

check the logs and the ticket history

katevastis · Post by **katevastis** » 10 Apr 2014, 16:04

I have looked into the logs and ticket history. Nothing useful there...

jojo · Post by **jojo** » 10 Apr 2014, 16:07

do all agents have different addresses? Please show in the history of the ticket which mails are sent out

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Issue with email notifications

Issue with email notifications

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Re: Issue with email notifications