Process ticket option missing

[ctbfalcon]

I'm trying to setup a process ticket, first one in the system.
I about half way setup with this process ticket and I wanted to test it up to this point.
I should expect a Process ticket option under tickets in the agent interface correct?

if so, it is missing and I can't test my process ticket. What are the requirements to see that process ticket option?

I have synced all the processes.

[RStraub]

The default of new processes is invalid. Did you check if that's the case?


Edit: Plus the user ofc needs permissions to use the module, but I think the default is allowed if you didn't change anything.

[ctbfalcon]

The default of new processes is invalid. Did you check if that's the case?


Edit: Plus the user ofc needs permissions to use the module, but I think the default is allowed if you didn't change anything.

The state is active

How do i know if the user has perm? I'm in the admin group so I would think I would have access but I don't