Can't get closed ticket notifications to work

[Rickz]

Hello everyone,

I want our customers to receive an e-mail when one of our agents closes a ticket.
Right now they only receive an e-mail whenever we create a ticket. I did get the escalation mails to our agents to work.

I configured the notification like this;


The logfile doesn't show an e-mail going out, so it's not our mail server blocking anything.
I can't figure out what I might have configured wrong.

I'd appreciate any help.

Kind regards,
Rick

[crythias]

Image is blurry to me. Also, agents should be replying to customers to tell them what they did to solve the problem.
Secondarily: don't use third party image sites to host images. Upload here.

[Rickz]

Image is blurry to me. Also, agents should be replying to customers to tell them what they did to solve the problem.
Secondarily: don't use third party image sites to host images. Upload here.

Of course agents should be replying to customers.. I just want them to receive a conformation that the ticket is being closed, just as they receive a conformation/notification that the issue was created.

As for the image, I uploaded it here now;

OTRS.png

[crythias]

Should work. viewtopic.php?f=60&t=16718