howto send ticekts in the system

[marshen]

Hi,

I have the following problem. I have installed OTRS and want to know now. In addition I've now made an email to go all the tickets to. If a customer email me about his address to the email address a problem is to write ticket@test.de in otrs automatically create a ticket, but unfortunately I have no idea as to the functions. Maybe someone can help me there?

Thank you.

[Wolfgangf]

Yes - the Admin manual will help
Please read it and come back with specific questions afterwards

[crythias]

OTRS should be configured to fetch all the emails, which will remove them from the inbox, and for each one of those emails, it will create a ticket.