Problem Sending Email Replies [SOLVED]

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PRT_RLS
Znuny newbie
Posts: 7
Joined: 25 Apr 2011, 18:49
Znuny Version: 3.0.7
Real Name: Alexander Pena

Problem Sending Email Replies [SOLVED]

Post by PRT_RLS »

Hello all,

I'm having this issue where OTRS doesn't want to send email replies back to the users.

I'm receiving the following error:

Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Fri Jun 10 15:13:43 2011 Message: Impossible to send message to: "CUSTOMER NAME"<CUSTOMER EMAIL> . Traceback (1023): Module: Kernel::System::Ticket::Article::ArticleSend (v1.274) Line: 2042 Module: Kernel::Modules::AgentTicketCompose::Run (v1.124.2.3) Line: 525 Module: Kernel::System::Web::InterfaceAgent::Run (v1.58.2.1) Line: 853 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.89.2.1) Line: 46

I tried looking around with no success and am still clueless about the error.

Thanks
Last edited by PRT_RLS on 20 Jun 2011, 21:48, edited 1 time in total.
OTRS 3.07, MYSQL, Debian 6.0.1
crythias
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Re: Problem Sending Email Replies

Post by crythias »

http://www.google.com/search?q=site:for ... le+to+send

Please let us know what is [not] relevant to your case.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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PRT_RLS
Znuny newbie
Posts: 7
Joined: 25 Apr 2011, 18:49
Znuny Version: 3.0.7
Real Name: Alexander Pena

Re: Problem Sending Email Replies [SOLVED]

Post by PRT_RLS »

I don't know if I solved this the right way, but I solved this issue by editing the default OTRS mail account.

I noticed the FROM field when I replied to a customer was set to "otrs@localdomain" instead of my email address. I simply changed this to reflect my email and everything worked again.

Thanks for your help.
OTRS 3.07, MYSQL, Debian 6.0.1
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