Config Item Issue

[daemonroot]

Hi,

I was able to do the following:
- create a new Catalog Item class using Admin > General Catalog > ITSM::ConfigItem::Class > Add Catalog Item > put in TestCI
- created a class definition for the new catalog item in Admin > Config item > TestCI > Change class definition
- created a new config item as "CC14281" for the newly created config item class using CMDB > New > TestCI
- when you go to CMDB > Overview, the TestCI could be found along with Hardware, Computer, Location, etc on the menu
- however when you go to CMDB > Overview > All or CMDB > Overview > TestCI, "CC14281" is not being listed
- but when you perform a search, "CC14281" could be found

I am not sure if this is a bug or I am just missing out something on OTRS settings thus I'm posting this over to this forum.

Things that I have noticed:

1036xxxxxx - current config IDs for Software class having 10 characters in length
10146xxxxxx - current config IDs for the TestCI class having 11 characters in length

Thanks in advance!

[fondofotrs]

Did you check permissions? You may have assigned different permissions to the new class created. Log in using that member and you should be able to see this CI.

[daemonroot]

Thanks fondofotrs. Yes I did set the permissions. I could view the newly created config item "CC14281" when I perform a search but not when I do CMDB > Overview > All or CMDB > Overview > TestCI.

I have also tried to create a new class as TestCI2 but the result is just the same