disable ticket generation number

[correomm]

Hi

I'd configurated the fetch mail in otrs. How can I disable the ticket automatic generation?

I prefer assign manually the ticket in specific messages.

Thanks in advance

[MichaelR]

Eh?

You want OTRS to fetch mail from the server, but not automatically create tickets?

[correomm]

Yes, I prefer manually to create tickets. How can I disable this?

Thanks in advance

[crythias]

Stop the inbound fetch.

[correomm]

Sorry, but the 75% of messages are valid requests from our clients, but the rest of messages doesn't by many reasons.

We receive a lot of messages daily. How can the agent approve a message like a ticket?

[jojo]

thats not possible. You can move the SPAM Tickets to a special Queue (like Junk or SPAM) and delete them via Generic Agent