Change ticket owner when agent followup via email

[auyeungsan]

Dear All,

Any one have idea or tips of change ticket owner when agent followup via email?

thanks

[renee]

Create an ArticleCreate event handler. If you want more details, you should describe your scenario more detailed...

[auyeungsan]

Hi Renee

Thanks for your reply,

My case:

when agent reply the ticket #2011082610000122 via email, this ticket owner will auto change to this agent.

[crythias]

Agents should not be able to respond to tickets via email. It's not safe to do that.
http://forums.otrs.org/viewtopic.php?f=60&t=11247