Displaying custom column in QueueView(S)

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Erwing
Znuny newbie
Posts: 16
Joined: 03 Jan 2011, 15:40
Znuny Version: 2.4.5

Displaying custom column in QueueView(S)

Post by Erwing »

Hi

We have a setup where OTRS connects to an external DB for sync of customer data - we have also added two new fields in the database, and the mapping to it
The sync works fine and everything is displayed properly

The next thing is:
I want to have those to custom fields displayed as columns in QueueView small, and I have found out that it (might) be in AgentTicketOverviewSmall (for the small overview) is where we should add this?

However, when I add in the fields - using http://forums.otrs.org/viewtopic.php?f=62&t=10545 as a source, nothing happens (i.e. there is no data displayed, even if the fields are populated when I look at the customer)

Can anyone give me an idea how to sort this out?

-- Erwing
OTRS 3.2.2 on CentOS - mySQL
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