Hello,
I want to know how to display our Custom States in Agent Menu so that I can change the Ticket State manually.
If anyone knows please help me
Thanks and Regards,
Jawad Ahmed
Auto Response
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Re: Auto Response
If they're valid, they should show up. If you added State Types and not states, they will not show up.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Auto Response
Thanks but I need to know that if there is any possibilty to change the ticket State from Agent menu.Actually I have some Custom States and my system workflow depends on these states and I want to give an option to the agents to change Ticket Current State to any other state
Thanks and Regards
Jawad Ahned
Thanks and Regards
Jawad Ahned