ITSM Config Item: How to add new menus/fields

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jreno
Znuny newbie
Posts: 34
Joined: 20 Jul 2011, 15:15
Znuny Version: 3.0.10
Real Name: Peter Miller
Company: PC

ITSM Config Item: How to add new menus/fields

Post by jreno »

Hi!
we are using the ITSM module.

Under "CMDB > New > Config Item" we would like to add a new Drop-Down Menu and also add new options to the other drop-down menus.
Does anybody know how this can be completed from the GUI/command line?

regards,
jreno
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OTRS 3.0.10 running on Debian Squeeze || Serving 600 users / 20 queues / 10 companies
yuri0001
Znuny superhero
Posts: 630
Joined: 17 Mar 2011, 14:40
Znuny Version: 5.0.6
Real Name: Yuri Kolesnikov
Location: Russia

Re: ITSM Config Item: How to add new menus/fields

Post by yuri0001 »

Hi!
See, as example, how it realiesed in Network class for network card and IP addresses. You will need to create new classes in General Catalog & use them in CI definition.
Sorry my bad English. :?
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
jreno
Znuny newbie
Posts: 34
Joined: 20 Jul 2011, 15:15
Znuny Version: 3.0.10
Real Name: Peter Miller
Company: PC

Re: ITSM Config Item: How to add new menus/fields

Post by jreno »

Thanks Yuri,
I have done it in the GUI.

Necessary changes were under:
- Admin - General Catalog (define a new drop-down menu)
- Admin - Config Item (add new drop-down menu to selection)

Jreno
--
OTRS 3.0.10 running on Debian Squeeze || Serving 600 users / 20 queues / 10 companies
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