Hi,
This is my situation...
I have created 20 agents...and assigned queues to the agents.In one queue it may contain two or three agents.If i move a ticket from one queue to another queue,all the agents responsible for that queue will receive the notification mail....But i want to move ticket to the agent who is free at the moment.Is it possible to move the ticket a particular agent in that group...
Thanks advance
About agents
Moderator: crythias
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crythias
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Re: About agents
Yes. You can assign owner.
Queues are considered a bucket where tickets await being addressed by [types of] agents who are able to handle the tickets in the queue.
Queues are considered a bucket where tickets await being addressed by [types of] agents who are able to handle the tickets in the queue.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Ann
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Re: About agents
Thanks crythias....
Its works fine......
I need one more help....
Is there any possibility to change the "otrs/index.pl" from the url.And i want to replace it with my company name....Now it showing like "mycompanyname/otrs/index.pl"
i want to remove the "otrs/index.pl"
Thanks
Its works fine......
I need one more help....
Is there any possibility to change the "otrs/index.pl" from the url.And i want to replace it with my company name....Now it showing like "mycompanyname/otrs/index.pl"
i want to remove the "otrs/index.pl"
Thanks
Re: About agents
About your URL changes ..
Have a look into mod_rewrite - maybe that might work for you.
And using a subdomain like: support.mycompany.com would be an opportunity as wel.
Have a look into mod_rewrite - maybe that might work for you.
And using a subdomain like: support.mycompany.com would be an opportunity as wel.