SolutionDiffInMin field

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cbravo
Znuny advanced
Posts: 113
Joined: 18 Nov 2010, 00:33
Znuny Version: 3.0

SolutionDiffInMin field

Post by cbravo »

Hello guys, when I generate a report I get the following fields:

created : 04/10/2011 08:54
closed : 17/10/2011 15:42
solution : 17/10/2011 15:42
solution in minutes : 19128
solution diff minutes: 2472

I have two questions from this:

1.- What's the difference between closed and solution time?

2.- Where does solution diff minutes come from? I know solution in minutes comes from substracting closed - created but how about the other one?

Appreciate all the help you could give me.

Thanks,

Carlos.
OTRS: 3.08
OS: Ubuntu
Apache2/MySQL 5
micshi
Znuny expert
Posts: 191
Joined: 05 Jul 2011, 16:10
Znuny Version: 3.2.2
Real Name: Micshi
Location: Beijing
Contact:

Re: SolutionDiffInMin field

Post by micshi »

interesting quesiton, bump.
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