Hi Guys,
I need your help ,
i have added an attribut for a CI in my Database but the problem i can't find a web page in my OTRS
for getting chance to outputing this attribut .
thank you
excuse me for my bad english lunguage
Regards,
Yacine BELGHARD
config item information
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config item information
Best Regards,
Yacine BELGHARD
Software Ingineer
Yacine BELGHARD
Software Ingineer
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- Znuny superhero
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Re: config item information
Hi!
What do you mean as output? Where you want see it?
How you add this attribute? By changing description of CI in General Catalog & Config Item sections of Admin interface?
What do you mean as output? Where you want see it?
How you add this attribute? By changing description of CI in General Catalog & Config Item sections of Admin interface?

Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
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- Znuny newbie
- Posts: 78
- Joined: 18 Apr 2012, 19:20
- Znuny Version: 3.2.1
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- Location: Morroco
Re: config item information
a survey of the information about CI,
and for adding a new attribut i'm using the GeneralCatalog from the data base,but now i'm trying to print this attribut ,how i can ?
and thank you
and for adding a new attribut i'm using the GeneralCatalog from the data base,but now i'm trying to print this attribut ,how i can ?
and thank you
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Best Regards,
Yacine BELGHARD
Software Ingineer
Yacine BELGHARD
Software Ingineer
-
- Znuny newbie
- Posts: 78
- Joined: 18 Apr 2012, 19:20
- Znuny Version: 3.2.1
- Company: Méditel
- Location: Morroco
Re: config item information
i think it's the same ,modify GeneralCatalog or Amin->Config Item,but now how can I print this
Best Regards,
Yacine BELGHARD
Software Ingineer
Yacine BELGHARD
Software Ingineer
-
- Znuny superhero
- Posts: 630
- Joined: 17 Mar 2011, 14:40
- Znuny Version: 5.0.6
- Real Name: Yuri Kolesnikov
- Location: Russia
Re: config item information
Possibly, I don't understand you. There a Print Menu Item to print a list of attributes of CI 

Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
-
- Znuny newbie
- Posts: 78
- Joined: 18 Apr 2012, 19:20
- Znuny Version: 3.2.1
- Company: Méditel
- Location: Morroco
Re: config item information
Yes i knew but the new attribut which i was adding is not printed ,
so i must modify the code ,but any section of can must modify ?
so i must modify the code ,but any section of can must modify ?
Best Regards,
Yacine BELGHARD
Software Ingineer
Yacine BELGHARD
Software Ingineer
-
- Znuny newbie
- Posts: 78
- Joined: 18 Apr 2012, 19:20
- Znuny Version: 3.2.1
- Company: Méditel
- Location: Morroco
Re: config item information
but any section of code must modify
Best Regards,
Yacine BELGHARD
Software Ingineer
Yacine BELGHARD
Software Ingineer
Re: config item information
if you added a new field (dropdown) to a CI class you also need to change the class definition via admin -> config item
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Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com