Locked ticket not really locked.

[Davx]

Hi Guys,

Having a bit of a issue, when someone locks a ticket it hides it from the queue view however other agents can still access it through the search/dashboard.

Is this standard functionality as I thought a locked ticket should be locked to that agent until finished.

Kind Regards

Dave

[jojo]

Locking prevents just some actions like changing Queue, Anwering , changing priority

[Davx]

Ok, Thankyou