Hi all,
Creating AgentPhoneTicketTemplates is easy enough editing the AgentTicketPhone.dtl in our company mask, however this creates the Template as a button and the next one as a button below that which is not the most optimal solution.
Does anyone know if and if so how you can make the Templates a part of the Toolbar as a drop down menue, either as part of the TICKETS/QUICKTICKET menus or even as a sepersate TEMPLATES menu.
Many thanks
Andrew Gascoyne
Adding Phone Ticket templates to Toolbar
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Re: Adding Phone Ticket templates to Toolbar
Whatever the button does can be implemented by a select onchange.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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