email notification to customer

[vladimircacko]

Is it posible to send have different subject in mail when sending email to customer?

For example:

when ticket is reseived by otrs subject would be: Ticket ##### received
when someone take ticket it would be: Ticket ##### work started
when ticket is solved it would be: Ticket ##### solved

[jojo]

have a look at the notificatio (event)

[crythias]

when ticket is reseived by otrs subject would be: Ticket ##### received

This is the Queue's Auto Response

when someone take ticket it would be: Ticket ##### work started

Notification (event) or Reply

when ticket is solved it would be: Ticket ##### solved

Notification (event) ... see the HowTos