[SOLVED]Empty To: field

[jrosco]

Hi Guys,

When I logon to the customers frontend and create a new ticket the To: field is empty. I imagined this should be pre-filled with agent details name/email etc, correct? I have attached a screenshot showing what I mean. I was wondering if there's a setting or permission that I need to change to help populate this field.

Thanks,
Joel

[jojo]

did you switch on customer group support?

this list will show the Queues

[jrosco]

that makes sense, I turned it off and now working, Thanks