How to show dynamic field base on service or SLA
Moderator: crythias
How to show dynamic field base on service or SLA
how can i show different dynamic field base on service or SLA choose by customer??
Re: How to show dynamic field base on service or SLA
this is not possible out of the box. You can use ACLs for preventing that some values are filled.
If you need not to show the fields (or just show the ones you want to) you'll need additional software development or paid packages.
Please also don't post questions to the How To section
If you need not to show the fields (or just show the ones you want to) you'll need additional software development or paid packages.
Please also don't post questions to the How To section
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: How to show dynamic field base on service or SLA
sorry..so what is the other way for me to make the customer can choose a difference drop down base on SERVICE..can i use other then dynamic field?
for an example i have 4 service.each service will have their own drop down for customer to select.thanks you
for an example i have 4 service.each service will have their own drop down for customer to select.thanks you
Re: How to show dynamic field base on service or SLA
As I wrote you'll need some additional package or some coding on this
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: How to show dynamic field base on service or SLA
sory..what is additional package that i need and where can i get it?
or can anyone help me provide some coding to solve this?
thank you very much..
or can anyone help me provide some coding to solve this?
thank you very much..
Re: How to show dynamic field base on service or SLA
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com