[SOLVED] OTRS E-Mail Filter

[salientanimal]

Hi All,

I am using Fetchmail to retrieve e-mail requests logged to OTRS.
I have three sub-queues.
Bandwidth
Usage
General
I need the filter to run on any requests comming from e-mailprefix@domain.com
And then to queue it based on the subject.
So the conditions would be:

Bandwidth Condition:
From: e-mailprefix@domain.com
Subject: Bandwidth
--> Gets queued to Bandwidth

Usage Condition
From: e-mailprefix@domain.com
Subject: Bandwidth
--> Gets queued to Usage

General Condition
From: e-mailprefix@domain.com
Subject: Any other subject besides Bandwidth/Usage
--> Gets queued to General

I have set my filters up as above, but the General condition is not working.


Any assistance will be highly appreciated.

[crythias]

I have set my filters up as above, but the General condition is not working.

It is going to the queue that is set for PostMaster dispatching.

[salientanimal]

Yes

[crythias]

Set the PostMaster dispatch queue to General.

[salientanimal]

The problem is though that I am going to be setting up other queues, which will also have sub-queues to filter to the other queues coming from a different domain.
Existing Queue Structure
Company::Bandwidth
Company::Usage
Company::General Queries

Future Queue Structure
Company::Bandwidth
Company::Usage
Company::General Queries
(These will all come from a company domain)

External::Bandwidth
External::Usage
External::General Queries
(This will all come from and extrenal supplier domain)

[crythias]

Yeah. Customer based queues are a real pain, aren't they? That's why I don't recommend them.

[salientanimal]

I got this to work using

Subject: [A-z]