Stats Module

[atoajay]

Hi Guys,

is it possible to pull out all the customer information(which is displayed in new phone/email ticket screen) in the stats module? Or is there any workaround?]

Thanks,
Ajay
Windows 2008 OTRS 3.0.12

[jojo]

no, this is not possible as the data is not saved on a ticket.

If you need this data you need to create a dynamic field and populate the fields manually. (With an additional feature add on for subscriptio customers, these fields can be populated automatically)