New ticket show ITSM general catalog ?

[MatijaTerzic]

Hello,

I am running OTRS v3.1.11 and ITSL 3.1.6.

Now what i would like to do is dat a user creates a new ticket a drop-down must appear for choosing the catagory from ITSM general catalog (i.e.: Hardware, Software,....)

I think it has something to do with dynamic fields but i don't find it.

Can someone please help ?


Regards,

Matija Terzic

[jojo]

the general catalog is not available for dynamaic field contents

[MatijaTerzic]

Is their any way to show such a drop-down ?

I would like for users to point out where the problem is, General computer, A software problem,...

So i thought i define everything in the catalog and define a drop-down that is mandatory

Or do i need to manually define all the items ?

[jojo]

you can use the dynamic field for this