Hello all,
I have an issue when I make a fetch mail.
When I receive a mail on the associate mailbox, The mail is removed by OTRS but any ticket is created.
Someone could help me please ?
Thank you in advance.
Issue on ticket creation
Moderator: crythias
Re: Issue on ticket creation
have a look in the logfiles
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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crythias
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Re: Issue on ticket creation
Especially, did you rename the priorities?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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GiuAme
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- Real Name: Giuseppe Amella
Re: Issue on ticket creation
Indeed it was that
It's solved, I have changed the default priority name with a new one.
Thx a lot !
It's solved, I have changed the default priority name with a new one.
Thx a lot !