ticket is not generating from customer protral

[pradeepthampi]

Dear All

Thorough mail and agent portal tickets are generating but try to creat a new ticket through customer protral its not happening.

when I click submit button the cursor just jump to the subject tab and stopped.But i was working last week.

running on CentOS 6- OTRS 3.1.3


please help me

PIc attached
Thanking in advance

[jojo]

check the logfile

[pradeepthampi]

I am new to OTRS where I can find Log files

Please

[pradeepthampi]

Thanks for all I had solved the issue myself.

Solved.

performance ticket log found Action=CustomerTicketMessage;Subaction=StoreNew

something stike in my mind when I saw the message I checked in sysconfig with :Action=CustomerTicketMessage;

And went to
Took the Action point and serch in syscon fig

Edit Config Settings in Ticket -> Frontend::Customer::Ticket::ViewNew

then enabled the queue

problem solved

Happy