Updating OTRS 3.0.6 to 3.2.latest

Moderator: crythias

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Kieran
Znuny newbie
Posts: 2
Joined: 09 Apr 2013, 13:06
Znuny Version: 3.0.6
Real Name: Kieran
Company: DW International

Updating OTRS 3.0.6 to 3.2.latest

Post by Kieran »

I am currently running OTRS 3.0.6 and would like to get updated to the current version.
What would be the best/safest way to apply the various updates?

I am guessing that my migration path should be:
v3.0.6 --> v3.0.latest --> v3.1.latest --> 3.2.latest

Any help would be gratefully received.
Kieran
crythias
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Re: Updating OTRS 3.0.6 to 3.2.latest

Post by crythias »

You can skip 3.0.latest and read UPGRADING for each release.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Kieran
Znuny newbie
Posts: 2
Joined: 09 Apr 2013, 13:06
Znuny Version: 3.0.6
Real Name: Kieran
Company: DW International

Re: Updating OTRS 3.0.6 to 3.2.latest

Post by Kieran »

Thanks for the quick answer. Have another newbie question though!

We also have iPhoneHandle (v1.0.2) and Support (v1.2.6) packages installed.
When I do the interim update to OTRS v3.1.latest do I need to update the packages to the version for that framework before I move on to update to OTRS v3.2.latest?

I am assuming that I once I get updated to v3.2.latest I can then just install the latest versions of these packages for the 3.2 framework without updating the packages with v3.1 too.

Kieran
crythias
Moderator
Posts: 10170
Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
Location: SouthWest Florida, USA
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Re: Updating OTRS 3.0.6 to 3.2.latest

Post by crythias »

I haven't seen anything that indicates intermediate upgrades of packages are necessary. At worst, it may be that the packages may need to be removed and reinstalled at the latest version.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
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