insert ticket information in change description

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girishmungra
Znuny newbie
Posts: 59
Joined: 24 Jul 2012, 18:20
Znuny Version: 3.1.7
Real Name: Girish Mungra

insert ticket information in change description

Post by girishmungra »

This following link brings customer information to the dashboard and enable customer data to be displayed.
http://lists.otrs.org/pipermail/otrs/20 ... 38044.html

Similarly I want to be able to load ticket information (first article to be more precise) in the ITSM change add screen.
What I want to achieve is to load the first article of an RfC in the change description if the RfC is linked to the change.

Should I use those?
Kernel::System::LinkObject
Kernel::System::Ticket::Article
OTRS 3.1.7 on Linux RedHat with MySQL database connected to an Active Directory for Agents and Customers.
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