How to add report info to WO agent notification

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pituca
Znuny advanced
Posts: 131
Joined: 09 Jan 2013, 02:50
Znuny Version: 5.0.9
Company: OmniRedes

How to add report info to WO agent notification

Post by pituca »

Hello guys,

I would like to know how to add the actual report information to the WO agent notifications, so the persons involved can have that information included in the e-mail they receive.

Thank you so much in advance.

E-mail Notificacion:
Workorder#2013042401000011-18 was updated.

Change title: Migración servidores a la nube
Current change state: en progreso

Workorder title: Migración Dynamics GP
Workorder type: Orden de Trabajo
Current workorder state: lista

http://192.168.1.251/otrs/index.pl?Acti ... OrderID=49

Your OTRS Notification Master
Notification ==> es::Agent::WorkOrder::WorkOrderUpdate

Content:

<OTRS_CONFIG_ITSMWorkOrder::Hook><OTRS_CHANGE_ChangeNumber>-<OTRS_WORKORDER_WorkOrderNumber> was updated.

Change title: <OTRS_CHANGE_ChangeTitle>
Current change state: <OTRS_CHANGE_ChangeState>

Workorder title: <OTRS_WORKORDER_WorkOrderTitle>
Workorder type: <OTRS_WORKORDER_WorkOrderType>
Current workorder state: <OTRS_WORKORDER_WorkOrderState>

<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentITSMWorkOrderZoom;WorkOrderID=<OTRS_WORKORDER_WorkOrderID>

Your OTRS Notification Master
OTRS 5.0.9, , ITSM 5.0.9, MySQL, Ubuntu 14.04, Apache2
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