Hi,
using version 3.1.8
we would like our customers to be able notes after they have created a ticket. and also to be able to close them.
please could someone help us to set this up.
Many Thanks
Charlie
How to allow customer to add notes and close tickets
Moderator: crythias
-
- Znuny newbie
- Posts: 5
- Joined: 02 Jul 2013, 15:41
- Znuny Version: 3.1.8
- Real Name: Charles Martin
Re: How to allow customer to add notes and close tickets
this works without any configuration out of the box
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com