Notification event

Moderator: crythias

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jorjac
Znuny newbie
Posts: 40
Joined: 10 Jan 2013, 23:36
Znuny Version: 5.0.13
Real Name: George

Notification event

Post by jorjac »

Hi all,

I've tried to create a hyperlink in Ticket Settings -> Notification event, but unfortunately OTRS doesn't take the tag. This type of notification doesn't know to read the html tags, only Agent notification, can?

Thanks,
OTRS 5.0.13 on a CentOS system.
crythias
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Posts: 10170
Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
Location: SouthWest Florida, USA
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Re: Notification event

Post by crythias »

Most email providers can translate the plain text of the link to a hyperlinked address upon receipt.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
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