Hi All,
We use OTRS::ITSM and I don’t understand the Criticality – Impact – Priority matrix.
1.please anyone know explain how to use Criticality – Impact – Priority matrix.
2. Agent ticket Note option activated priority option .but priority update not taking values . may be it taking service default Criticality:value. how to change priority values in note options or least turn off the automatic selection of priority?
Criticality – Impact – Priority matrix
Moderator: crythias
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kalyana1315
- Znuny expert
- Posts: 171
- Joined: 24 Apr 2013, 12:29
- Znuny Version: OTRS3.3
- Real Name: kalyanachakravarthy M P
- Company: TATA Technologies
- Location: Pune,India
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