Auto Customer ID mapping for Inbound Emails

[alanse]

Hi There,

Could someone please advise on the best way to achieve the following requirement? We have customers, with known email domains they 'typically - 99%' of the time send from. I'd like to match any inbound email, to possibly a custom field..or match the domain to the Customer URL field for all inbound emails to the system.

Current function seems to support auto mapping to User / Customer Company..only if a valid user already exists in the system.

For example: user1@domain.com sends inbound email...does not have a valid user account in system...system filters 'domain.com' to be a known domain for 'Domains Inc.'..and sets it to that company automatically.

Rgds, Alan

System: OTRS 3.2.11 + Latest ITSM module / Centos 6.4xx