[GLITCH?] Otrs display seconds when using template tags

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eandrex
Znuny expert
Posts: 213
Joined: 04 Nov 2012, 23:58
Znuny Version: OTRS 4.x
Real Name: Esteban
Company: NORTON DE COLOMBIA

[GLITCH?] Otrs display seconds when using template tags

Post by eandrex »

Hello, "i know" that otrs works with minutes in "almost" everything in its core

so today i was creating a notification which should display the working time the ticket should be closed..
so i found next: <OTRS_TICKET_SolutionTimeWorkingTime>

so in my sla i set 120 minutes to my specific service to be close before escalation, but when notification reachs, it says "7200" which clearly they are 7200 seconds(i guess), because if u divide that number by 60, you get 120..

so, is there a configuration i am missing to set it to minutes? or definitely it is a glitch
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