Owner update notification

Moderator: crythias

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vs845
Znuny newbie
Posts: 11
Joined: 14 Nov 2013, 20:42
Znuny Version: 3.3.1

Owner update notification

Post by vs845 »

My OTRS installation is not sending out a notification to the new owner of a ticket after it is changed.

I see the Agent::OwnerUpdate agent notification but it's not being sent. Nothing showing in the logs. No problem sending other notifications. Do I need to enable that notification somewhere?

OTRS v3.3.1 on CentOS 6.4 x64.

Thanks
OTRS v3.3.1
CentOS 6.5 x64
DB: MySQL
vs845
Znuny newbie
Posts: 11
Joined: 14 Nov 2013, 20:42
Znuny Version: 3.3.1

Re: Owner update notification

Post by vs845 »

Figured it out. Assigning a ticket to yourself doesn't send a notification.
OTRS v3.3.1
CentOS 6.5 x64
DB: MySQL
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