Notification message without subject

[atingbowest]

Hi,

I created a filter for messages without subject. How can I handle the notification to the client to tell him that his message has not been taken into account because the message is without subject ???

Please help me

Best regards !

[crythias]

message without subject postmaster filter create new ticket in No Subject Queue. Set next X-OTRS-State closed successfully
AutoReply "Sorry, ..."

[atingbowest]

I don't understand. I have already created the filter. I just want to know how to manage notificatiion.


Best regards

[crythias]

Right, An AutoReply is a notification.

[atingbowest]

Good it's ok.

Tell me how can i manage notification when a user re-opens ticket ??

thank you

[crythias]

Tell me how can i manage notification when a user re-opens ticket ??

What do you want to happen and under what circumstances?

The queue has possible/new ticket/reject
possible: SysConfig determines next state after reply when closed, (auto follow up applies, but this happens for EVERY customer followup on a ticket, which gets a bit spammy)
new ticket: followups to closed create new ticket. (auto reply/new ticket applies)
reject: AutoReply for reject (auto reject)

[atingbowest]

For example, if I close a ticket (the client receives the notification) I consider that it is set and the client decides to re-open in answering that it is not ok ... how to handle this manage by a notification?

[crythias]

Aside from actually humanly talking/replying to the customer, my previous answer applies.