SLA Management

Moderator: crythias

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rafi2011
Znuny newbie
Posts: 1
Joined: 13 Feb 2014, 18:55
Znuny Version: otrs 3.2
Real Name: Rafi
Company: nendrasys tech

SLA Management

Post by rafi2011 »

Hi All,

I am new to OTRS, could you please let me know how to configure SLA in OTRS 3.2 step by step.

Thanks,
Rafi
crythias
Moderator
Posts: 10170
Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
Location: SouthWest Florida, USA
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Re: SLA Management

Post by crythias »

Read the manual.
Try stuff.
Ask *specific* questions about what you want to accomplish that you can't figure out for yourself.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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