Use action "Split" in Process Management

RStraub · Post by **RStraub** » 13 May 2014, 13:02

Hello,

yet another problem for our implementation:

We want a ticket to be splitted (One copy for the service desk, one for the development) whilst staying in a process. To do so we could use the split which is natively activated, but that would not progress the state of the ticket in a process.

Is there a way that we can define a custom action to an activity dialog? (or as action in a transition?)

Best regards,
Rolf

wurzel · Post by **wurzel** » 13 May 2014, 17:04

Hi,

there is no TransitionAction for split at the moment (3.3.x)

Threre are community Actions available (I did not test it) but I hope instantly, that this split will be in next versions!

Flo

RStraub · Post by **RStraub** » 14 May 2014, 08:42

Allright, thanks.

Could you please provide me with a link to those community actions?

wurzel · Post by **wurzel** » 15 May 2014, 19:24

Hi,

Sorry, i don't have the link any more

But I think it was on github.

Flo

Znuny Open Source Ticketsystem

Use action "Split" in Process Management

Use action "Split" in Process Management

Re: Use action "Split" in Process Management

Re: Use action "Split" in Process Management

Re: Use action "Split" in Process Management