add search parameter to ticket search

[dennizr]

Is it possible to add a search criteria (customer field) to the ticket search?

[crythias]

yes, either a la carte (click (+)) or for everyone via sysconfig.

[dennizr]

Can i also add fields that are not in the (+) click card?
And which sysconfig part do i need?

[crythias]

Can i also add fields that are not in the (+) click card?

Depends on what field you want.

It's possible you may not have success searching for article fields.

Find Ticket::Frontend::AgentTicketSearch###DynamicField to add Dynamic Fields to Search in SysConfig

[dennizr]

Can i also add non dynamic fields? and how do i do that?

[crythias]

The answer is "No".

I'm sorry for not asking directly the following question: "What field do you want to add?" but I mistakenly assumed that you'd have answered that question by now.