Customer.pl additional module

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otresi
Znuny newbie
Posts: 84
Joined: 02 Sep 2014, 10:49
Znuny Version: OTRS 5.0.8

Customer.pl additional module

Post by otresi »

Hi everyone

How can i add aditional required module on customer.pl when customer create new ticket bellow to and subject...
Example phone number or something like that..and if i can, how???

Thanks

Regards
OTRS 5 /
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: Customer.pl additional module

Post by jojo »

use Dynamic Fields (no coding needed)
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
otresi
Znuny newbie
Posts: 84
Joined: 02 Sep 2014, 10:49
Znuny Version: OTRS 5.0.8

Re: Customer.pl additional module

Post by otresi »

any example?
how add dynamic filed on customer.pm where customer create ticket?
OTRS 5 /
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: Customer.pl additional module

Post by jojo »

it will be activated via sysconfig
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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