Editing infos from the previous step in process tickets

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aph
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Joined: 20 Jun 2014, 12:11
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Editing infos from the previous step in process tickets

Post by aph »

Hi,

I have created a process which looks as follows
Unbenannt_114.PNG
So when value of dynamic field X = ABC the process moves to step 2. However, after I move to step 2, I'm no more able to change the values for fields in step 1. How do I change inputs from step 1 if necessary?

Btw there are no permissions set for activity dialogs for step1 and 2

Thanks a lot
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OTRS 3.3.x (private/testing) on Windows Server 2008 with MSSQL database.
OTRS 3.3.x (private/testing) on CentOS with MySQL database and apache
jojo
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Re: Editing infos from the previous step in process tickets

Post by jojo »

you need the same dialog in step 2 or the possibility to go back to step 1...

Prozess-Management_-_Admin_-_OTRS_4.png
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aph
Znuny superhero
Posts: 646
Joined: 20 Jun 2014, 12:11
Znuny Version: 3.3.9, 4.x, 5.x

Re: Editing infos from the previous step in process tickets

Post by aph »

Thank you!

Of course if the dialog is not available in step 2, it cannot be seen. My bad! :lol:
OTRS 3.3.x (private/testing) on Windows Server 2008 with MSSQL database.
OTRS 3.3.x (private/testing) on CentOS with MySQL database and apache
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