Hey guys.
Is it possible to define default value for Type field during creation of new phone/e-mail ticket. I haven't found option like this in SysConfig Frontend::Agent::Ticket::ViewPhoneNew. I also tried to create a new ACL when I define possible type but empty field is still available and set by default.
Maybe some of you have got some idea?
Regards
Thomas.
Default type during creation of new ticket.
Moderator: crythias
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ThomasPL10
- Znuny newbie
- Posts: 90
- Joined: 11 Feb 2014, 17:24
- Znuny Version: 3.3.2
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ThomasPL10
- Znuny newbie
- Posts: 90
- Joined: 11 Feb 2014, 17:24
- Znuny Version: 3.3.2
Re: Default type during creation of new ticket.
I mean Type field right here. Is is possible to define default value for it? It is iritating when every time I have to choose Incident type when 95% od created tickets are Incidents.
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