How to customize Agent Dashboard

[Vince0511]

Hello,

I was wondering if there was any kind of tutorial / how-to for customizing an Agent Dashboard.
I can't find it on the big mad interwebs, so I'm gonna try it here... Can anyone help me show me something how to customize the dashboard.

What I'm trying to acomplisch is very simple.

I want to see all my queue's ordered at my dashboard.
I see them now, but all my new tickets are seprately from the open tickets.
I want them seperated on name of queue.

Example:
NOW:
-----------------------------------------------------------------------------
New Tickets:
Ticket 1 - Queue Red - Customer LightRed - 4 minutes old
Ticket 2 - Queue Blue - Customer DarkBlue - 9 minutes old
----------------------------------------------------------------------------
Open Tickets:
Ticket 3 - Queue Red - Customer DarkRed - 5 minutes old
TIcket 4 - Queue Blue - Customer LightBlue - 20 minutes old
----------------------------------------------------------------------------

WHAT I WANT:
----------------------------------------------------------------
Queue Blue:
Ticket 4 - OPEN - Customer DarkBlue - 20 minutes old
Ticket 2 - NEW - Customer LightBlue - 9 minutes old
----------------------------------------------------------------
Queue Red:
Ticket 3 - OPEN - Customer DarkRed - 5 minutes old
Ticket 1 - NEW - Customer LightRed - 4 minutes old


Greetings from the Netherlands,
Vincent

[crythias]

Likely you have too many queues and are looking at the wrong emphasis.

Yes, I know this is what you want, and there's a ticket queue view for this purpose, but for action items, it's more important to know what you as an agent need to address rather than segmented categorization by queue. (You can still add Queue to the dashboard, though.)

[Vince0511]

I dont have to many queues, just 4 Red, Geen, Blue and Yellow
How do I show these in my dashboard. I dont care if a ticket is new or open. Just need to sort it on age (and priority)

[DonFibo]

Hello there

Are there any Answers to that Problem?

I have the same need put could not find any solution.

We have 4 Queues an for the Agents that have all Queues it is very confusing with alle the tickets in all queues in the same field.

Thank you for Ansers.

Greetings