Email notification with Article's HTML

[henriqg]

Hi,
I have an email notification when a ticket is closed.
The body of the email which is sent to the customer contains the article's body (<OTRS_AGENT_Body>).
The only problem is that the email gets converted to text. So, if an agent adds something like a table to the article, the table, is "cutted" out and I get something like this:

Routes Quantity

this is route #1 280.086

this is a route with extensive #2 22.762

this is another route #3 289.848

How can I fix this?
Thank you

[jojo]

don't send automatic mails to customers on close

[henriqg]

It's a company requirement since are all internal customers.
Is it possible to send HTML emails?

[jojo]

send them an email answer via reply. (yes it can do HTML)