Ticket Archive functionality in OTRS 4

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pituca
Znuny advanced
Posts: 131
Joined: 09 Jan 2013, 02:50
Znuny Version: 5.0.9
Company: OmniRedes

Ticket Archive functionality in OTRS 4

Post by pituca »

Hello guys,

Could you please guide on how to achieve the activation of the ticket archive functionality in OTRS 4? So far I know I have to activate the functionality in SysCong: Ticket::ArchiveSystem but I cant find the option "Archive selected tickets" in the GenericAgent Ticket "Update/Add Ticket Attributes" as per the admin manuel instructions for OTRS 4.

Thank you.
OTRS 5.0.9, , ITSM 5.0.9, MySQL, Ubuntu 14.04, Apache2
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