Hi there!
I'm trying to set up a report that delivers me all activities inside all tickets in a given time window - say 30 days. I want to count every response my agents have worked in the given time window to measure workload. However, OTRS is delivering me only the number of incoming tickets, without counting how many answers there are inside each of them.
Is that possible? How do I set that up?
Thanks a lot for your help!
Statistic that counts all replies to tickets
Moderator: crythias
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reneeb
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Re: Statistic that counts all replies to tickets
That's a statistic that is not possible with the stats modules shipped with stock OTRS. But you can program you own ones...
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Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Re: Statistic that counts all replies to tickets
Hi, @reneeb!
Can you help me out with that?
Thanks!
Can you help me out with that?
Thanks!
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crythias
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Re: Statistic that counts all replies to tickets
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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