Hello,
I have problem with 'Solution Time' of my tickets. I have set a SLA with 'Escalation-solution time' of 40 hours for everyone of my tickets ( 40 hours counted in business hours, 8h per day).
However when I control the 'Solution Time' of a ticket in the 'Queue View' I can find time about '73 hours' ( as in the screenshot).
How is it possible?
I need tickets to escalate with the period I set.. how can I do this?
Thank you,
Riluin
Solution Time longer than one set
Moderator: crythias
Solution Time longer than one set
Otrs 3.3.9
Re: Solution Time longer than one set
I hadn't upload the screenshot. Here it is
You do not have the required permissions to view the files attached to this post.
Otrs 3.3.9